Frequently Asked Questions

Q. Is there a Guarantee
A . Yes a 45 Day Money Back Guarantee, but this does not apply to dedicated servers and collocation.

Q. What kind of support do they offer
A. Live Chat , Phone Support and E-mail Support

Q. Do they do backups
A. They do as a courtesy service – but it is still your responsibility

Q. How do I make Payments
A. Payments can be made by credit card , debit order, checks, money orders or paypal

Q. Uptime Guarantee
A. If your shared / reseller server has a physical downtime that is not within the 99.9% uptime, you may receive one month of credit on your account.

Q. Resellers and their Clients
A. Resellers are responsible for supporting their Clients. They do not provide support to resellers clients.